Returns & Refunds

Thank you for choosing to shop at Our Website.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our refund and return policy.

The following terms apply to any products you have purchased from us.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The capitalized words used in this policy have specific meanings as defined under the following conditions. These definitions shall apply irrespective of whether the terms are in singular or plural form.

DEFINITIONS

For the purpose of this Return and Refund Policy:

Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) pertains to:

 

Stars Trading Enterprise PTY/LTD
2328 BONGUDUNGA, KWAPATA, PIETERMARITZBURG, KWAZULU-NATAL, 3201
Registration number: 2023/787529/07

 

Website refers to the URL accessible at https://playadventuregalaxy.com/

Service refers to the Website.

Orders refer to the request made by you to purchase Goods from us.

Goods refer to the items offered for sale on the Service, whether tangible or digital.

You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.

YOUR RIGHT TO CANCEL YOUR ORDER

While we are confident that you will enjoy our products and goods, we understand that there may be situations where you would like to cancel your Order from our Website. To exercise your right of cancellation, as described below based on the type of Good, you must notify us of your decision through a clear statement. You can inform us of your decision by:

By email: Info@movieexplorationworld.com

We will reimburse you within 14 days from the day we receive the returned Goods. We will use the same payment method you used for the Order, and you will not incur any fees for the reimbursement.

DIGITAL GOODS:

Purchase of Recurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the Services will automatically renew at the end of each Subscription cycle. You have the right to cancel your Subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect on the following day after the Subscription cancellation, and you will be downgraded or denied access to the Subscription and/or Services. The cancellation does not entitle you to a refund or in-store credit for a partial Subscription cycle.

Purchase of One-Time Digital Goods: You have the right to cancel your Order within 7 days of purchase, without providing any reason, by contacting our support at the email mentioned above. If a purchased Digital Good does not perform as described on the Website, you may contact our support at any time, and we will assess your claim. If found valid, we will issue a refund. Refunds will not be granted for instances of purchase abuse.

Purchase of Digital Services as Digital Goods (Digital Services): Due to the unique and personal nature of Digital Services, returns and refunds will be considered on a case-by-case basis. We have the sole discretion to evaluate cancellation requests, which should be sent to our support at the email mentioned above. Factors considered include the Terms of Use and the execution of the Digital Services according to our highest standards. Misconduct or improper use of the Digital Services may also be taken into account. Incomplete Orders may be canceled up to 7 days after the Order placement. Completed Orders or milestones may be canceled up to 3 days after the delivery of the Digital Services or the Notice of them, whichever is later.

TANGIBLE GOODS:

You have the right to cancel your Order within 7 days without providing any reason.

The deadline for canceling an Order is 7 days from the date of receiving the Goods or when a third party, other than the carrier, takes possession of the delivered product.

CONDITIONS FOR RETURNS

To be eligible for a return, please ensure that:

The Goods were purchased within the last 7 days.
The Goods are in their original packaging.
The following Goods are not eligible for return:

Goods that were customized or personalized according to your specifications.
Goods that, after delivery, have been inseparably mixed with other items.
Goods that, due to their nature, cannot be returned, deteriorate rapidly, or have expired.
Goods that are unsuitable for return due to health or hygiene reasons and have been unsealed after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions, at our sole discretion.

Only regular priced Goods may be refunded. Sale items are not eligible for a refund unless prohibited by applicable law.

RETURNING GOODS

You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to the following address:

[Address]

We cannot be held responsible for Goods that are damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without the actual receipt of the Goods or proof of return delivery.

GIFTS

If the Goods were marked as a gift at the time of purchase and were shipped directly to you, you will receive a gift credit for the value of the return. Once the returned product is received, a gift certificate will be mailed to you.

If the Goods were not marked as a gift at the time of purchase, or if the gift giver had the Order shipped to themselves to present to you later, the refund will be sent to the gift giver.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: hi@playadventuregalaxy.com

Shopping Basket